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Collection Specialist

Mount Vernon, NY
Collection Specialist
DUTIES, TASK AND RESPONSIBILITIES:
  • Monitoring accounts to identify overdue payments
  • Finding and contacting debtors to arrange debt payoffs
  • Keeping accurate records and reporting on collection activity
  • Monitor accounts to identify outstanding debts
  • Investigate historical data for each debt or bill
  • Find and contact clients to ask about their overdue payments
  • Take actions to encourage timely debt payments
  • Process payments and refunds
  • Resolve billing and customer credit issues
  • Update account status records and collection efforts
  • Report on collection activity and accounts receivable status
 
APPLICANT ESSENTIALS:
  • Proven Experience as a Collection Specialist or similar role
  • Knowledge of billing procedures and collection techniques (e.g. skip tracing)
  • Familiarity with laws related to debt collection (e.g. FDCPA)
  • Working knowledge of MS Office and databases
  • Comfortable working with targets
  • Patience and ability to manage stress
  • Excellent communication and negotiation skills (written and oral)
  • Skilled in negotiation
  • Problem-solving skills
  • Ability to work independently
  • High school diploma; Associate’s/Bachelor’s degree is a plus
 
Equal Employment Opportunity Employer
Yukon Recruiting Group Inc and Yukon family of companies are an Equal opportunity employer.
All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
 
 
 
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